Simplify Correspondence Management with a Digital Mailroom Portal

Automate processing, improve efficiency, and ensure compliance with a digital mailroom portal, simplifying document handling, enhancing workflow.

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95% +

Cut in Mail Redirection

40%

Faster Document Review

30%

Lower Operational Costs

End-to-End “Chain of Custody” Reporting

5x

Faster Document Retrieval Across Teams

Inefficient routing and manual handling delay responses to critical documents.
Difficulty in accurately classifying correspondence leads to errors and mismanagement.
Manual processes increase operational burden and compliance risks.
Managing physical and digital communications across silos creates inefficiencies.

Streamline Correspondence Management with AI & Automation

Automates document classification and routing using AI-driven workflows, reducing processing time and manual intervention, and ensuring compliance.

Smart sorting of 30+ standard healthcare document types

AI automates queueing and classifies correspondence by document type, keywords, and phrases—boosting speed and accuracy.

Process checks and mail in one seamless flow

Check items are processed inline with correspondence, regardless of banking partner, improving efficiency across workflows.

Track every action from intake to resolution

Comprehensive tracking covers queue assignment, read receipts, re-assignments, and resolution with a full audit trail.

HIPAA-ready access with personal/shared inboxes

Gain secure online access to documents, with full audit trails ensuring compliance with HIPAA and regulatory mandates.

Classify and route all types of business mail

Automatically classify legal, HR, facilities, and corporate documents, with seamless routing to relevant departments.

Track documents and collaborate in real-time

Real-time tracking, digital archiving, and centralized access boost transparency, compliance, and team collaboration.

Exela Correspondence Management: How Our Process Works

Manual correspondence management is prone to errors and is time consuming. Exela’s AI-powered correspondence management reduces these errors and ensures faster processing.

Security & Compliance

We ensure the highest level of Security and Compliance to protect patient and payment data.

HIPAA-Compliance Data Processing

SOC 2 Certified Infrastructure

End-to-End Encryption

Audit Trail & Role-Based Access

Have Questions About Our Correspondence Management Services?

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How does Exela support complex correspondence workflows across enterprise networks?

Exela enables multi-entity routing, role-based access, and centralized control across diverse billing and operational teams.

What makes Exela’s correspondence system scalable for growing provider networks?

Its modular design allows easy onboarding of new clinics, payers, or departments without disrupting existing workflows.

How does Exela handle correspondence exceptions and anomalies?

Incomplete or misclassified documents are flagged and routed to exception queues with escalation for timely resolution.

How does Exela enable collaboration across departments handling correspondence?

Shared document access, digital notes, and task assignments ensure coordinated action across multiple teams.

How are SLAs and operational metrics tracked in the correspondence environment?

Real-time dashboards track resolution times, document aging, and user activities to monitor SLAs and improve efficiency.

What integrations are available with Exela’s correspondence system?

Secure API connections to EHRs, ERPs, and payment platforms enable seamless data synchronization and updates.

How does Exela enhance responsiveness to payer communication?

Intelligent filtering prioritizes urgent payer communications for faster response and reduces revenue delays.

Is training included?

Yes, we provide full onboarding and training to ensure your teams can use the system effectively.

Still Have Questions? Reach Out to Us

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